Refund policy

We are committed to ensuring your satisfaction with every purchase. To maintain a transparent and efficient process, please review the following guidelines regarding our return policy.

Eligibility for Returns

To qualify for a return, items must meet specific conditions to ensure they can be restocked or processed appropriately. Please ensure that:

• The item is unused and remains in the exact same condition as when you received it.
• The original packaging is retained and included with the return.

Return Timeframe

You have 30 days from the date of receipt to initiate a return request. Requests submitted after this period may not be accepted. We encourage you to inspect your order promptly upon delivery.

How to Initiate a Return

To begin the return process, please send an email to xmjkbwdjha@outlook.com. In your message, include your order number and the reason for the return. Please note: You must email us to obtain the correct return address and further instructions. Do not send items back without prior authorization, as they may not be accepted.

Refund Processing

Once we receive your returned item, our team will inspect it to verify that it meets the return conditions stated above. Upon approval, your refund will be processed within 7-14 days. The refund will be issued to the original method of payment. Please allow additional time for your bank or credit card company to post the refund to your account.

If you have any questions or require assistance, do not hesitate to contact our customer support team at xmjkbwdjha@outlook.com.